Travel insurance company back flips to offer customers full refunds
After suspending its “Cancel for any Reason” (CFAR) add-on travel insurance product in Australia and New Zealand on the 15th March due to the rapidly escalating coronavirus (COVID-19) outbreak, Cover-more Travel Insurance has reviewed its cancellation policy.
At the time Judith Crompton, CEO of Cover-More Travel Insurance, said the company made the decision to suspend sales of the CFAR product for an interim period and “we hope this suspension will enable us to keep CFAR in the market in the longer term”.
At the time Judith Crompton, CEO of Cover-More Travel Insurance, said the company made the decision to suspend sales of the CFAR product for an interim period and “we hope this suspension will enable us to keep CFAR in the market in the longer term”.
Cover-More had offered travel customers 75% of the gross amount paid as a refund, but is now set to provide 100% refunds for travel insurance policies with travel dates 24 March – 17 September 2020, which covers departures during the Australian government ban on international travel.
Active single trip policies for both domestic and international travel will now be refunded and previously processed policy refunds will be topped up from 75% to 100%.
Customers who had chosen a credit-note instead of refund will now also have the option of a full refund.
With many customers unsure of whether to claim a refund or not or unsure as to whether they would get a refund or credit , this will surely come as a welcome relief.
To find out how to claim, travellers can learn more about the travel refund process or download a travel insurance claim form from Cover-More.
Active single trip policies for both domestic and international travel will now be refunded and previously processed policy refunds will be topped up from 75% to 100%.
Customers who had chosen a credit-note instead of refund will now also have the option of a full refund.
With many customers unsure of whether to claim a refund or not or unsure as to whether they would get a refund or credit , this will surely come as a welcome relief.
To find out how to claim, travellers can learn more about the travel refund process or download a travel insurance claim form from Cover-More.
